Wound Pros Management Group Inc and its affiliates (collectively, “Wound Pros”) is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider.

This Policy is incorporated into the Terms of Service. By using the Service, you agree to the terms of this Policy. Wound Pros reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.

“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as any Personal Information that you choose to include in messages you send through the Service.

What Personal Information is collected about you
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Through the use of the Service, Wound Pros will receive the following information from our third-party service provider:
- Your mobile phone number when you send a text message to us,
- The text of messages that you send to other users of the Service,
- Any user or screen name that you select in connection with the Service,
- Any comments or feedback regarding the Service that you send to us.

How Wound Pros uses Personal Information about you

We use Personal Information to:
(a) Provide you with the Service,
(b) Process and respond to inquiries,
(c) Improve the Service,
(d) If necessary, contact you with important announcements or messages,
(e) Conduct research, and
(f) Provide anonymous reporting for internal and external clients and partners.

Each message that you send through the Service (either to us or to other users of the Service) is stored on our servers. We retain these messages on our servers. Wound Pros utilizes servers and services owned by third parties.

Disclosure of your information
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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Security
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Wound Pros takes precautions to ensure the security of your Personal Information, including ensuring that our third-party service providers protect the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts.

You should note that in using the Service, your information will travel through third-party infrastructures which are not under our control (such as a third-party SMS delivery platform or your carrier network).

We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.

Opting in
A mobile user might opt-in by:

- Entering a phone number online,
- Sending a Mobile Originating (MO) message containing an advertising keyword, or
- Filling out a paper form that includes their phone number.
Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Opting out
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Wound Pros’ third-party service provider gives you the ability to opt-out of the Service for any reason. You can opt-out by texting “STOP”.

After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

We reserve the right to send you certain communications relating to the Service, such as announcements and administrative messages, without offering you the opportunity to opt-out of receiving them.

Children
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The Service is not intended for children under 18, and Wound Pros does not knowingly collect information from children under the age of 18.

Children aged 18 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Service, you are representing that you are at least 18, or that you are under 18 years old and have your parents’ permission to use the service.

Intended audience
This Service is intended for medical professionals, employees, and contractors employed by Wound Pros or otherwise contracted by our customers or employed in or otherwise contracted to operate in facilities supported or managed by our customers, and for patients, patients of our customers, or patients of facilities and medical practices supported or managed by our customers.

This Service is not intended for any children under the age of 18 without the permission of such children’s parents or guardians.

Questions or concerns?
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If you have any additional questions regarding this Policy, please feel free to contact us anytime by texting “HELP”.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at helpdesksupport@thewoundpros.com.